According to the Oxford Dictionary, empathy is “the ability to understand and share the feelings of another”. In UX, there is a special term “user empathy”. It refers to the ability of UX designers to fully understand what users need from a particular software product. Having user empathy and basing design solutions around users’ comfort is one of the most true indicators of a designer’s professionalism. Without that, any product a designer works on has a high chance of turning out to be pointless. Apart from having empathy as a soft skill in general, there are several ways a designer can practice user empathy through different UX methods and techniques. In this article we would like to talk on how a UX designer can treat users with empathy and make the product more accessible for different groups of target audience.
